FAQ

FAQ

If you have any other questions than answered here please email me here.

DO YOU DO COMMISSIONS: Yes, I do! Please email me if you would like more information regarding commissions. I have space for two commissions per month and am happy to answer any questions you may have. 

FRAMING: I highly recommend framing all originals and prints. Framing enhance the beauty of any artwork and will protect artwork from wear and dust. I do not currently offer framing services, but am always happy to assist with recommendations. I love light wood or medium wood frames as it brings out the natural colours of the paints. 

SHIPPING: Please allow for 10 business days to carefully wrap and ship your beautiful artwork. 
All work is handled with the utmost care, wrapped in tissue and packed in a flat box, mailer or art tube. To reduce global impact I attempt to use the least amount of packaging possible while remaining committed to the care and delivery of your art.
Note that any prints over 16x20 will be shipped rolled will need to be pressed upon arrival at home or at your local framer.
All work is shipped via Canada Post or USPS. You will receive notification and tracking when your package has been shipped. Costs are calculated at checkout based on package weight, size and distance.

International packages may incur border fees, duties and handling fees outside of my control.

Due to Covid-19 my goal is to mail out once per week. Please allow for slight delays in shipping times due to this. Also please be aware that shipping times are all approximate during the pandemic.

 
CAN I PICK UP MY ARTWORK: Absolutely yes! You are welcome to pick up your artwork. Please keep in mind I'm a mama of two small children so I am at mercy to their schedules. But if you live local or would like to pick up in person in Qualicum Beach, Vancouver Island enter the code “LocalPickup” at checkout to forgo shipping fees and email me to work out details. 

RETURNS: At this time all sales are final. However, if there is ever an issue with your work and you would like to discuss please email.

WHO OWNS THE ARTWORK? Alexa Johnston retains all rights to all original artwork created and sold on this website. This includes the rights to all images of sold and commissioned paintings by Alexa Johnston. Alexa retains the rights to make reproductions of any and all artwork. If you would like to purchase the rights to an original artwork please email here.