FAQ

FAQ

If you have any other questions than answered here please contact us here.

DO YOU DO COMMISSIONS: Yes, I do! Please email me if you would like more information regarding commissions. I am happy to answer any questions you may have. 

DO YOU DO COLLABORATIONS: Yes, I do! I love working with other artists and brands and would love to hear from you regarding your ideas. Please contact Alexa here.
 
FRAMING: I highly recommend framing all originals and prints. Framing enhance the beauty of any artwork and will protect artwork from wear and dust. I do not currently offer framing services, but am always happy to assist with recommendations. I love light wood or medium wood frames as it brings out the natural colours of the paints. 

SHIPPING: Please allow for 10 business days to carefully wrap and ship your artwork. 
All work is handled with the utmost care, wrapped in tissue and packed in a box, mailer or art tube. To reduce global impact I attempt to use the least amount of packaging possible while remaining committed to the care and delivery of your art.
Note that any paper work over 16x20 will be shipped rolled will need to be pressed upon arrival at home or at your local framer. If you would prefer your art shipped flat please contact me after purchase to discuss shipping costs. 
Costs for shipping are calculated at checkout based on package weight, size and distance. If there are extra shipping charges the collector will be invoiced after purchase. 
You will receive notification and tracking when your package has been shipped. 

International packages may incur border fees, duties and handling fees outside of my control.
I mail out of my studio once per week. Due to environmental issues and Covid-19 there may be delays in shipping. I will be in contact with you if there are any delays in shipping your purchased work. Please be aware that shipping times are all approximate during the pandemic.

 
CAN I PICK UP MY ARTWORK: Absolutely yes! You are welcome to pick up your artwork from my home studio. If you live on Vancouver Island or are visiting and would like to pick up in person use code “LocalPickup” at checkout to forgo shipping fees and contact the studio to work out details. 

RETURNS: At this time all sales are final. However, if there is ever an issue with your work and you would like to discuss please contact us.

WHO OWNS THE ARTWORK? Alexa Johnston retains all rights to all original artwork created and sold on this website. This includes the rights to all images of sold and commissioned paintings by Alexa Johnston. Alexa retains the rights to make reproductions of any and all artwork. If you would like to purchase the rights to an original artwork please email here.